The statement in topic may sound a bit harsh if uttered from my own mouth..or from anyone either but the message cuts across the situation in team work, interdepartmental, or even company wide situation where we are dependant on each other to reach towards a unified goal.
Accommodating everyone's issue into a register log is the baby step of capturing customers voice. Listening because you care is a noble act attempted at all chances to communicate and get the buy in for participation.
Choosing not to respond is a choice of its own and listening to this will not require the help of a pair of ear but a heart that is not quick to judge. All senses must be awaken to absorb these unfamiliar stimuli.
Looking forward to more productive session that InsyaAllah will remove the barrier of trust between us all.
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